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Shipping Policy
‘Business day’ means a day that is not Saturday, Sunday or a public holiday in Palmerston North, New Zealand. Please be aware, we’re also unable to dispatch your orders while delivery companies are closed (e.g. over Easter holidays and Christmas holidays). We will advise accordingly by posting relevant dates on this website and/or our social media account regarding when your order will be processed.
If a package can’t be delivered due to an error entering your shipping address, we are not responsible for any additional costs that may incur in order to reroute or reship the package.
1. Within New Zealand
Your order will be processed within 1 – 2 business day(s).
If your delivery address is rural, or, if there is any unusual circumstance around the delivery area or in our area, it may take extra days.
Economy (No Tracking)
** This option is only available for a limited time.
Usually takes 1-5 business days after dispatch. $5.00 flat rate is applied to orders under $80. Free delivery on orders over $80.
Economy (With Tracking)
Usually takes 1-5 business days after dispatch. $8.00 flat rate is applied to orders under $100. Free delivery on orders over $100.
If your delivery address is rural, or, if there is any unusual circumstance around the delivery area or in our area, it may take extra days.
Courier (No Signature)
Usually takes 1-2 business days after dispatch. $10 flat rate is applied to orders under $150. Free delivery on orders over $150.
Courier (With Signature)
Usually takes 1-2 business days after dispatch. $12 flat rate is applied to orders under $200. Free delivery on orders over $200.
3. Australia
Your orders are dispatched within 2 business days (in New Zealand Time) via New Zealand Post.
You are responsible for all taxes and duties imposed in Australia. We are not responsible for any packages held by Australian Customs (Australian Border Force) and it is not our responsibility to make you aware of their actions. Please check with your country’s customs office to determine their procedures and any potential charges.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for the original shipping.
International Air
Usually takes 5-12 business days after dispatch. NZ$15.00 flat rate is applied to all orders.
International Courier
Usually takes 3-7 business days after dispatch. NZ$35.00 flat rate is applied to all orders.
International Express Courier
Usually takes 1-6 business days after dispatch. NZ$65.00 flat rate is applied to all orders.
4. The Rest Of The World
Your orders are dispatched within 2 business days (in New Zealand Time) via New Zealand Post.
You are responsible for all taxes and duties imposed in the destination country/state/region. We are not responsible for any packages held by any Customs or Border Force, and it is not our responsibility to make you aware of their actions. Please check with your country/state/region’s customs office to determine their procedures and any potential charges.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for the original shipping.
For the rest of the world, your orders are shipped via International Air service from New Zealand Post. Delivery time frames varies by destinations. NZ$25.00 flat rate is applied to all orders.
If you have any questions, don’t hesitate to contact us at hi@akicreative.nz.
Last updated: 19 March 2024